Operating method
A clear handover from current provider to working system.
The first decision is a walkthrough. The ongoing relationship is built on records, response standards and visible follow-through.
What happens when you start with Ridgeline?
Ridgeline's six-step process starts with a no-obligation walkthrough and ends with monthly reporting, quarterly analysis and an annual review. The sequence gives a property manager a useful assessment before commitment, then creates a documented baseline for the maintenance and compliance contract.
- 1
Walkthrough
Ridgeline spends 20 minutes on site at no charge and with no obligation. A written note of what was observed is supplied the same day.
- 2
Condition and compliance assessment
A fixed-fee assessment provides an asset register, dated compliance gap list, photographed condition scoring, a 10-year lifecycle and capex forecast, and a recommended maintenance calendar. The assessment is yours to keep whether or not you proceed.
- 3
Proposal
The proposal sets out scope, exclusions, service levels and one fixed annual figure. It is six pages, not twenty, so the commercial decision is legible.
- 4
Mobilisation
Within 30 days, Ridgeline completes a baseline survey, loads the asset register, builds the compliance calendar and briefs the panel on site-specific hazards and access.
- 5
Delivery
Ridgeline provides 24/7 intake, dispatches to a licence-verified contractor, records a job sheet and photographs on every job, and matches invoices to job numbers.
- 6
Reporting and review
Monthly operational and compliance reports, quarterly spend and recurring-fault analysis, and an annual performance and price review 90 days before renewal keep the relationship measurable.
What does switching look like in the first 90 days?
The first 90 days are used to establish the building baseline, load the asset register, build the compliance calendar, confirm site hazards and access, and test the reporting cadence. Ridgeline prioritises immediate safety or compliance gaps first, then works through recurring faults and the agreed planned calendar.
| Window | Focus | Evidence |
|---|---|---|
| Days 1–20 | Walkthrough, records handover and urgent risk review | Written observation note and open-risk list |
| Days 21–30 | Baseline survey, asset register and panel briefing | Loaded register and site brief |
| Days 31–60 | Calendar activation and priority work | Job records, certificates and monthly report |
| Days 61–90 | Recurring-fault analysis and service review | Quarterly-style review and action plan |
What happens if a client leaves?
If a client leaves, Ridgeline hands over all compliance records, certificates and job history within 20 working days. The handover includes the current asset register, open actions, service history and relevant contractor documentation, so a change of provider does not require the building to start its record from zero.
Records are part of the service, not a retention tactic.